Terms & Conditions

1. PAYMENT FOR THE FULL BOARDING TERM CAN BE MADE EITHER AT THE TIME OF DROP OFF OR ON COLLECTION OF YOUR PET.

2. THERE IS NO REFUND OR CREDIT FOR EARLY HOLIDAY RETURNS. ALL BOARD RATES ARE CHARGED ON A CALENDER DAY BASIS AND THE FULL PERIOD BOOKED WILL BE CHARGED.

3. AN ANIMAL IS ACCEPTED FOR BOARDING BY THE PROPRIETOR ON THE CONDITION THAT IT IS NOT SUFFERING FROM ANY INFECTIOUS CONDITION AND THAT PROOF IS PRODUCED AT THE TIME YOU PET IS DROPPED OFF, THAT ALL ITS INOCULATIONS ARE UP TO DATE.

4. THE DOG MUST HAVE ITS KENNEL COUGH VACCINE, (this vaccine prevents kennel cough but dogs still may get a mild version of the illness) NO LATER THAN ONE WEEK PRIOR TO BOARDING AND IS FREE FROM FLEAS AND PARASITES. ANY SORES, LESIONS, LOSS OF HAIR OR BALD AREAS WILL REQUIRE A COVERING LETTER FROM YOUR VET.

5. THE EXPENSES FOR ANY VETERINARY ATTENTION THAT MAY BE CONSIDERED NECESSARY DURING THE ANIMALS STAY, SHALL BE REIMBURSED TO THE PROPRIETOR BY THE OWNER OF THE ANIMAL ON THE DATE AGREED FOR COLLECTION.

6. ALL REASONABLE STEPS WILL BE TAKEN TO ENSURE THE SAFETY AND WELLBEING OF YOUR PET DURING ITS STAY, HOWEVER NO RESPONSIBILITY OR LIABILITY OF ANY KIND FOR ANY ACCIDENT OR MISADVENTURE THAT MAY HAPPEN YOUR ANIMAL SHALL BE HELD TO ATTACH TO THE PROPRIETOR.

7. PLEASE STATE THE HISTORY OF THE DOG. PLEASE INFORM US OF YOUR PET’S DISPOSITION. IF YOUR PET IS A POUND/RESCUE ANIMAL PLEASE INFORM US OF THAT FACT.

8. IT IS OUR POLICY TO KENNEL EACH DOG SEPARATELY, SHOULD A CLIENT REQUIRE TWO OR MORE DOGS TO BE KENNELED TOGETHER WE WILL ACCOMODATE ACCORDINGLY, BUT WE ACCEPT NO LIABILITY OR RESPONSIBILITY FOR ANY INJURIES, LOSS OR DAMAGE CAUSED TO/BY THE ANIMAL.

9. Our drop off and collection times are strictly Monday to Friday 9.00 to 10.00, 15.30 – 16.00hrs, Saturday/Sunday 9.30 to 10.30 and 15.30 – 16.00hrs. Pick up by 12 noon unless staying for day care are subject to additional charge.

10. THE OWNER ACKNOWLEDGES THAT 24HR NOTICE IS TO BE GIVEN IF PICKING UP YOUR PET EARLY TO ENSURE THAT DEPARTURE PROCEDURES CAN BE COMPLETED.

11. IT OUR POLICY TO ONLY RETURN THE DOG TO THE OWNER WHO DROPPED OFF HIS OR HER PET. IF FOR SOME REASON THE
OWNER CANNOT COLLECT HIS OR HER PET AND INTENDS TO SEND SOMEBODY ELSE TO DO SO, WE REQUIRE CONFIRMATION FROM THE OWNER EITHER BY TEXT OR EMAIL THAT HE OR SHE HAS AUTHORISED A NAMED PERSON TO COLLECT EITHER HIS/HER DOG. IN THE ABSENCE OF SUCH CONFIRMATION, WE CAN ONLY RETURN THE DOG TO THE OWNER.

12. VACCINATION AND ILLNESS: ALL DOGS MUST BE FULLY VACCINATED INCLUDING KENNEL COUGH, TO STAY AT DONADEA COUNTRY KENNELS. A FULLY VACCINATED DOG CAN STILL CONTRACT KENNEL COUGH ON RATE OCCASIONS, THIS CANNOT BE AVOIDED.

13. TO AVOID REFUSAL, PLEASE BRING VACCINATION RECORDS, DOG LICENSE ON THE DAY YOU ARE DROPPING OFF YOUR PET.
NO DOG WILL BE ADMITTED THAT SHOWS SYMPTOMS OF ILLNESS AND HAS NOT GO UP TO DATE VACCINATIONS PLEASE BE AWARE UPON COLLECTION OF YOUR PET, THEY WILL BE TIRED DUE TO INCREASED ACTIVITY AND THIS CAN TAKE UP TO A WEEK TO RECOVER.

!4. PROVIDE ADDITIONAL INFORMATION IF AND WHERE POSSIBLE